Shipping Policy

1. Processing Time
  • All orders are processed within 3-10 business days.
  • Business days considered for processing (Monday–Friday, excluding weekends and holidays).
  • Orders placed after 4:00 PM EST will begin processing the next business day. 
2. Shipping Methods & Carriers
  • UPS® Ground 
  • UPS 2nd Day Air®
  • UPS Next Day Air®
  • UPS Next Day Air Saver®
  • USPS Priority Mail
  • Ground Advantage

Orders are shipped via UPS and USPS depending on the destination and shipping option selected at checkout.

  • Gel products are solely shipped with UPS. Dry products are shipped with UPS or USPS.
  • Gel products cannot be shipped to P.O. Box addresses. A physical residential address must be provided during checkout to prevent shipping delays.
3. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method selected, distance, order weight, and time sensitivity, particularly for perishable items

  • Orders over $199 qualify for free standard shipping.
4. Domestic & International Shipping
  • Locations the company ships to (domestic only or international).
  • Additional costs, duties, and customs fees for international shipping.
  • Expected delays due to customs clearance.
5. Order Tracking
  • Once your shipping label has been generated, you will receive an email with your tracking number. Please allow 24-48 hours for tracking updates to become available. You can track your order using the link provided or by visiting the carrier’s website (UPS or USPS). If you do not receive tracking details within 11 business days, please contact support@holisticvitalis.com.
6. Address Accuracy & Order Changes
  • Please ensure the shipping address is correct. We are not responsible for delayed or missing shipments due to incorrect information.
  • If you discover that you have made a mistake with your order or delivery address after it has been submitted, please contact Customer Support as soon as possible by emailing support@holisticvitalis.com so that you can cancel and re-place your order as orders cannot be modified once they have been submitted.
7. Delivery Issues & Lost Packages

If your package is marked as delivered but not received, please: 

  1. Check with neighbors or household members.
  2. Contact the shipping carrier directly (UPS or USPS).
  3. If your package is lost, file a claim with the carrier and notify us at support@holisticvitalis.com. We are not responsible for lost or stolen packages but will assist in filing a claim.
  4. If you have protected your order with Navidium Shipping insurance, please file your claim on the claims portal. 
8. Returns Due to Failed Delivery

If a package is returned due to an incorrect address, multiple failed delivery attempts, or refusal, the following policy will apply:

Please read this policy in full for a complete understanding.

9. Holiday & Peak Season Shipping Delays

If a package is returned due to an incorrect address, multiple failed delivery attempts, or refusal, the following policies will apply:

  • During Juneteenth, Fourth of July, Labor Day, Black Friday, Cyber Monday, and other peak seasons, shipping times may be delayed by 3-5 business days
10. Contact Information