Cancellation Policy

At Holistic Vitalis, we strive to provide high-quality sea moss products and excellent customer service. Please review our cancellation policy for one-time purchases and subscription orders below.

One-Time Purchases

• Orders may be canceled within 48 hours of purchase for a full refund.
• Once an order has been processed or shipped, it cannot be canceled.
• If you accidentally placed an order, please contact us immediately at support@holisticvitalis.com.

Subscription Orders

• Subscription plans require a minimum of two completed payments before cancellation (if applicable).
• Customers can cancel, pause, or modify their subscription at any time after meeting the minimum requirement through their account portal.
• If an order has already been processed or shipped, the cancellation will take effect for the next billing cycle.
• Refunds are not provided for subscription orders that have already been shipped.

Refunds & Returns

• Due to the perishable nature of sea moss products, we do not accept returns.
• If there is an issue with your order (damaged or incorrect item), please contact us within 48 hours of delivery with photos for resolution.

For further assistance, please reach out to us at Support@vitalis.com.