Return and Refund Policy

RETURNS AND EXCHANGES:

  • Holistic Vitalis has a 48-hour return policy for dry products only. To be eligible for a return or an exchange, the item must be unopened and in the same condition as received. We will provide a return label for your convenience. Sea moss gel products are not eligible for returns or exchanges due to their perishable nature. For returns, contact us at support@holisticvitalis.com. Holistic Vitalis Does not accept unauthorized returns. Only approved returns will receive refunds. Return labels will be provided by Holistic Vitalis unless otherwise specified.

REFUNDS:

  • Holistic Vitalis has a 48-hour refund policy for dry products only. To be eligible, the item must be unopened and in the same condition as received. We will provide a return label for your convenience. Please note refunds are subject to approval. Refund requests will be reviewed and evaluated, and it may be approved or denied. Sea moss gel products are not eligible for refunds due to their perishable nature. If approved, the refund will be processed and credited back to your original payment method. Shipping fees and insurance fees are non refundable. Please note that it may take approximately 3-5 business days for the refund to be processed. However, the exact processing time may vary based on your financial institution's procedures. We have no control over the time it takes for the funds to be added back into your account. For further information, please contact your banking institution.

 RESHIP POLICY:

PERISHABLE PRODUCTS

Due to the perishable nature of our sea moss gel products, they are not eligible for returns or refunds.

If your package is returned to our warehouse, the shipping carrier charges Holistic Vitalis a fee to issue a new shipping label with the return address. As a result, any reshipment will require the following:

    • Payment of the shipping cost to reship your order.
    • A re-processing fee of 15% of the product value to cover the cost of preparing a new order.

NON-PERISHABLE PRODUCTS

If your package is returned to our warehouse, the shipping carrier charges Holistic Vitalis a fee to issue a new shipping label with the return address. As a result, any reshipment will require the following:

    • Payment of the shipping cost to reship your order.

Damaged Items Policy

All damage claims must be reported within 48 hours of the delivery timestamp provided by the shipping carrier. Claims reported outside of this window will not be eligible for resolution.

Reporting a Damaged Item

To report a damaged item, please contact us at support@holisticvitalis.com within 48 hours of delivery. Clear photos of the damaged item(s) are required to initiate the claims process. Reports submitted without photographic documentation will not be eligible for resolution.

Resolution Options

Upon receipt of your damage report and supporting images, the following options are available:

Option 1 — File a Carrier Claim (Recommended) Customers who file a claim directly on the UPS website will be eligible to receive a replacement order at no additional cost. Once your claim has been submitted, please provide us with your claim confirmation number so that we may follow up with UPS and process your replacement accordingly.

To file a claim, visit: ups.com and select "File a Claim."

Option 2 — Decline to File a Carrier Claim Customers who prefer not to file a carrier claim will receive a 30% discount code applicable toward a future purchase. Please note that a replacement order will not be issued under this option.

Reports Outside the 48-Hour Window Damage reports submitted after the 48-hour delivery window has passed are not eligible for a replacement, refund, or discount. We strongly encourage all customers to inspect their order upon delivery and report any concerns promptly.